Terms & Conditions

Terms AthensTours.GR – Timeless Athens Tours

Terms & Conditions

Terms & Conditions

1. Please carefully read the Terms and Conditions below before proceeding to use this website. By making or accepting a reservation through our website, contact form, phone, or email, and booking a service provided by our Company, you acknowledge that you have read, understood, and fully accept all of our Terms & Conditions. If you do not agree with any part of our Terms & Conditions, please do not use this website.

2. All services booked through this website are conducted using vehicles with a valid commercial license.

3. Our Tours are available throughout the week and at the requested time specified on our reservation form.

4. The requested tour times are subject to the operating hours of archaeological sites and/or museums included in the tour. We recommend starting Athens Tours from the port of Piraeus, from cruise ships, no later than 08:00 am. For Tours that include areas beyond Athens, starting from the port of Piraeus, from cruise ships or hotels in Athens, the suggested starting time is 08:30 am.

5. The sequence of tour highlights, according to the tour itinerary, may be subject to change due to circumstances beyond our control.

6. Please note that your Driver is not allowed to enter archaeological sites and museums to provide a guiding service. Only licensed guides authorized by the Greek Ministry of Culture are allowed to do so.

7. If you require a licensed guide to accompany you to the archaeological sites and museums, we can suggest a licensed guide to provide you with this service, or you can find a licensed guide on your own. Please be aware that if you choose to hire a licensed guide for the full duration of your tour, an additional seat in the vehicle will be required as the licensed guide will be in the vehicle during the tour. For example, if there are 3 persons in your party, you must select 4 persons in the menu so that the appropriate vehicle can be provided for your tour.

8. All accredited (official) licensed guides are freelance professionals by law. They are suggested by the operator and hired by you, and payments to tour guides are made only in cash.

9. Rates include tolls, vehicle fuel, parking fees, and baggage charges. VAT (where applicable) is not included.

10. Rates do not include drinks, meals, entrance fees, accommodation, licensed guides (optional service at an extra cost), and gratuities.

11. For all services between 23:30 and 06:30, there will be a night surcharge of 20%.

12. Your Driver will wait for a maximum of 60 minutes after the confirmed pick-up time. Please ensure that you are on time to avoid being considered a “Non-Show” and being charged accordingly.

13. After completing your booking, you will receive a confirmation email with all the details and important information about the service booked. Please print this email and keep it with you during your Tour or Transfer.

14. It is mandatory to provide a valid mobile phone number that is in use and with you or another member of your party during your Tour. Please ensure that roaming services are activated for this number and that it remains switched on and ready to receive calls and/or text messages from our Company when needed. Failure to provide such a number may result in the inability to contact and/or locate you.

15. Baggage is at the owner’s risk throughout the booked service (Tour or Transfer) unless insured. Small articles such as coats, wraps, cameras, mobile phones, purses, etc., and other hand baggage are entirely the responsibility of the passenger. Passengers are cautioned against the risk of leaving any such items in the vehicles.

16. Children’s Seats: According to the EU directive 2003/20/EC, children must be seated in an appropriate child seat until they reach the age of 12 or a height of 135 cm. However, licensed taxis have an exception. If no child seat is available, children aged 3 or older can travel as long as they wear an adult seat belt. Children under the age of 3 must use a child seat.

17. Wheelchairs: If any passengers require a wheelchair, they must inform us at the time of booking. This is to ensure that we have the proper vehicle to accommodate their specific needs. We also need to know if the wheelchair is folding, manual, or includes a battery and/or motor. This policy also applies to scooters.

18. Indicated Tour Rates: The rates provided are valid for pick-up and/or drop-off locations within Athens and Piraeus city limits. If your location is beyond these limits, there may be an additional charge based on the distance.

19. Weather and Event Conditions: All our services are subject to weather conditions, traffic regulations, and any unforeseen events beyond our control, such as strikes, protests, floods, etc. If such an event occurs and prevents the proper execution of the service, we will make every reasonable effort to still fulfill the service. However, if our efforts are unsuccessful, we cannot be held responsible for non-performance.

20. Traveling directly after your Tour: If your drop-off location is the airport or port and you have a time-sensitive travel arrangement, such as a flight or cruise departure, we recommend following your driver’s precise time instructions. We also suggest purchasing travel insurance to provide extra security in case of a missed boarding. While we strive to return you to your destination on time, there may be circumstances beyond our control that could cause delays. By booking with us, you acknowledge that you accept our Terms of Service and have made the necessary arrangements to minimize potential disappointments during your travel.

21. Delivery of Services: All our services are provided as car rental with a driver, following Greek law. The minimum rental period is three hours, regardless of the actual time used. We reserve the right to deliver the services in any way we consider suitable to ensure the best performance. This could include using our company cars, hiring a car with a driver, a taxi, or a sub-contractor, depending on availability and other conditions.

22. We reserve the right to add, change, or remove any part of our Terms & Conditions without notice. By continuing to use our website after any changes are made, you indicate your acceptance of those changes. It is your responsibility to check the Terms & Conditions each time you use our website to be aware of any amendments. We also reserve the right to modify or suspend any content on our website, including product and service specifications, temporarily or permanently.

23. Pickup from Piraeus Port: According to local laws, the booking party must provide an accurate list of names and surnames of all members of the traveling party. This information is needed in advance to prepare the necessary passenger manifests. If the provided list is inaccurate regarding the names or number of passengers, we reserve the right to cancel your services without reimbursement.

24. Legal Contract and Complaints: By booking a service with us, you enter into a legal contract. If you encounter any issues during the tour or transfer, please call us immediately or have your driver contact our office for assistance. If you did not report the issues during the tour, you agree to inform us via email within 21 days, allowing us to make reasonable attempts to resolve the issues before publishing any complaints publicly. If we resolve the issues satisfactorily, you agree not to publish any negative comments or reviews about our services. Failure to honor this agreement would be considered a violation of the contract terms.

25. Baggage: For Mercedes Sedan/Saloon vehicles (1-3 persons), a maximum of 3 pieces of luggage is allowed with specific dimensions. For Mercedes Minivan or Minibus, each person is allowed 1 piece of luggage (up to the specified dimensions) and 1 carry-on (not exceeding 3 kilos). It is important to provide us with the exact luggage description for your party when requesting a transfer service.

26. If you have any inquiries about our Terms and Conditions or if there’s anything that isn’t clear to you, please don’t hesitate to reach out to us through email or our contact form. We’ll gladly address any questions you may have. Kindly communicate with us in the English language.

WHO WE ARE

Our company, “Timeless Athens Tours,” holds the distinctive title “Athens Private Tours” registered with the Greek National Tourism Organization. Our License Number is 0261E60000638601, and we possess a VAT Number: 800921731. As the Data Controllers of the Personal Identification Information gathered through our affiliated websites, “https://www.athenstours.gr” and “www.timelessathenstours.com,” we are committed to processing this data in compliance with Greek law 2472/1997 and the EU General Data Protection Regulation 2016/679. (Last updated October 11, 2018)

Data Protection Officer (DPO)
For any queries about the collection, use, or disclosure of your personal identification information, please contact our Data Protection Officer:
Timeless Athens Tours MIKE
Attn: Mr. Markos Vassalos
Mobile Phone: (+30) 6942460620
Email: info@athenstours.gr

Introduction
To safeguard your privacy, we present this statement elucidating our online information practices and outlining the choices available to you regarding the collection and utilization of your information. It is imperative that individuals you represent are acquainted with our Privacy Policy’s content and consent to your representation. Stay informed about changes to this Privacy Policy by checking our site regularly.

Responsibility for Your Personal Data
Our website acts as the controller for the personal data you provide, adhering to Greek law 2472/1997 and the EU Data Protection Directive (95/46/EC) and Regulation (EU) 2016/679.

Information Collection
We collect user data, including voluntarily submitted information such as name, address, email, phone number, and travel-related details. Travel documentation, demographic data, and information about others may also be collected. Passive data collection methods, like cookies, gather information about browser type, system type, and user activity on our website.

Data Use
We utilize collected data to establish relationships, provide services, prevent abuse, send information about our products, respond to inquiries, and for administrative purposes. Your information may be disclosed to travel suppliers and for legal requirements.

Communication and Marketing
We do not sell or rent personal information, but publicly displayed information is not restricted. We may disclose personal information for trip arrangements, legal requirements, and marketing purposes. You can opt-out of commercial messages.

Your Consent
You have the option not to provide personal information. You can access, update, or delete personal information by contacting us. Retained information is subject to legal retention periods.

Data Security
While we employ security measures, no method is 100% secure. We notify you of security breaches and may communicate electronically regarding security issues.

Minors
Our website is not directed at individuals under 16. If we learn of personal data from a child, we delete it promptly.

External Links
We provide links to external websites for convenience, but we are not responsible for their privacy practices.

Updates to Our Privacy Policy
We may update this policy, and your continued use implies agreement with the current version. Significant updates are notified in advance.

Please contact us for any clarifications or further information.

F.A.Q.

Frequently Asked Questions

How will I receive confirmation of my reservation? Upon confirmation, you will receive an email containing the details of your reservation.
I’ve booked transportation. Is there anything else I need to do? No, nothing more. Simply keep the confirmation email, which includes your route details and name. The printout may be requested by the driver.
Will my assigned driver be waiting for me, and how will they recognize me? At your arrival point (airport arrivals, ship exit, train station, etc.), a driver with a sign bearing your name will be waiting. The driver will also have your mobile number for any necessary communication, which is why we collect personal information during the reservation.
What if my plane, train, or ship is delayed? No need to worry. The driver will wait without an additional charge, given you’ve provided accurate travel details. We receive online updates from airports, ports, and train stations.
Can I choose a destination not listed on your website? Certainly. Email us the desired destination, and we’ll promptly provide information on cost and details.
We are a group of five. Can we use one car? Unfortunately, Greek legal cars accommodate up to 1-3 people. For 4 or more passengers, a second car is needed. Upon request, we can arrange a minivan, minibus, or a larger-capacity vehicle.
Can I reserve a car continuously for the needed days? Certainly. Email us the details of your desired reservation.
Can I book my return trip as well? Absolutely, as long as you inform us with a new reservation or a text message at least 24 hours in advance.
I need a car in a few hours; can I make a reservation? Yes, but use a text message or make a direct call instead of email. For email confirmation, it may take 8-12 hours, depending on your country’s time zone.
What’s the difference between a licensed guide and a driver-guide? All our drivers are licensed. However, only licensed tour guides accredited with the Ministry of Culture can provide fully guided experiences inside archaeological sites and museums. If you want a licensed guide for a specific site in Greece, we can arrange that for you!

Notes

NOTES

We provide exclusive transportation services using luxurious Mercedes Benz vehicles, all of which are legally licensed by the Greek National Tourism Organization, ensuring compliance with regulations. Our fleet is smoke-free and fully air-conditioned for a comfortable travel experience.
Our rates are comprehensive, covering all expenses such as tolls, fuel, parking fees, and baggage charges. However, certain items are not included, namely drinks, meals, entrance fees, accommodation, licensed guides (optional), and gratuities. It’s important to note that our pricing is structured per car, not per individual.
Our drivers will wait for a maximum of 60 minutes after the designated pick-up time, ensuring punctuality for our clients. Our tours are designed to be private, personal, and flexible, catering exclusively to you and your party.
For most tours, excluding layover tours that begin or end at Athens airport, there is a surcharge of 25%. This additional charge accounts for the longer travel time from Athens to the airport, which takes approximately 45-60 minutes.
Services provided between 23:30 and 06:30 incur a 20% surcharge due to the late-night or early morning timing.
To comply with local regulations, we require a full list of names and surnames for all members of your touring party upon booking confirmation. Failure to provide this information may lead to the cancellation of your tour.
Please be aware that our drivers are not permitted to enter archaeological sites and museums or provide guiding services. Only licensed guides, authorized by the Greek Ministry of Culture, are allowed to do so. Should you require a licensed guide, we can arrange this service at an additional cost, or you can opt to find a licensed guide independently.
If you choose the service of a licensed guide for the entire duration of your tour, an additional seat in the vehicle will be necessary to accommodate the guide during the journey.
Licensed guides, who are freelance professionals, issue all relevant documentation concerning their services. Full-day tours with a licensed guide have a duration of 8 hours, while half-day tours last for 5 hours.
If you opt for a full-time licensed guide, an additional seat is required in your vehicle to accommodate the guide. For example, if there are 3 persons in your party, you must select 4 persons on the menu (car type 4-7 people).
Regarding luggage, please provide accurate descriptions for each transfer service to ensure appropriate arrangements, considering specific dimensions and weight restrictions for different vehicle types.

Legal

LEGAL

The domain www.AthensTours.gr serves as a legally acquired and maintained web address chosen to accurately represent the services detailed on the website, along with their geographical context. It is imperative to clarify that this domain name does not denote the registered name of a company or agency, either Greek or international.

All services presented on this platform are furnished by reputable companies and enterprises duly registered in Greece. These entities operate in strict adherence to local and European governing legislation. The services, along with all accompanying texts and information featured on this website, are the rightful property of their respective owner(s) and provider(s). Specifically, these include Timeless Athens Tours, Athens Private Tours, Vassilios Day Tours, GPS Travel Services, and all affiliated or agent companies associated with them.

Safety

Timeless Athens Tours operates as a licensed travel agency, ensuring strict compliance with all regulations mandated by the Greek Government. As a fully licensed tour operator, the agency provides passengers with protection through mandatory public liability transportation insurance, a requirement for all licensed transportation companies in Greece.

Participants should be aware that, despite Timeless Athens Tours’ commitment to safety, certain risks and unforeseen circumstances may arise during tours and transfer services that are beyond the agency’s control. Timeless Athens Tours does not assume liability for any accidents or injuries sustained by clients due to the actions of third parties or any other causes.

In light of these considerations, it is strongly recommended that all clients obtain adequate travel insurance before embarking on tours. Many tour operators, including Timeless Athens Tours, often make proof of insurance a prerequisite for travel, reserving the right to deny services to those unable to provide such proof.

Clients are responsible for securing their own personal insurance policies. Timeless Athens Tours does not accept liability for damage, loss, or any irregularities affecting personal items brought by clients during the tour. Additionally, clients are advised to choose trips that align with their abilities, fitness levels, and mental health. It is appreciated if clients communicate any physical, mental, or emotional limitations via email before booking the service.

Payment Methods - Cancellation

Deposit/Payment Methods:
To secure your reservation, a nominal deposit is necessary from our customers. We offer a secure banking environment for online transactions, ensuring that we neither request nor retain any credit card or other financial details of our customers. Please note that for tour guide services we accept only cash payments, the licensed guides are freelance professionals by law, who are suggested to clients by the operator and hired by clients.

Deposit Refund:
In the event of a no-show or last-minute cancellation, we reserve the right to withhold the deposit as a No-Show fee. However, if the client is unable to attend due to circumstances beyond their control, such as sudden flight cancellations or a cruise vessel not docking at port, a full refund of the deposit is guaranteed.

Simple Cancellation & Refund Policy:
Our cancellation and refund policy is straightforward:

There is no cancellation fee if you cancel your reservation at least 48 hours prior to your scheduled service date. In such cases, 100% of the paid amount (deposit or full amount) will be refunded.
Beyond the 48-hour cancellation limit, there will be no refund. However, if you are unable to make your appointment due to circumstances beyond your control, related to the operation of your airline or cruise ship (e.g., strikes, adverse weather conditions, mechanical failures), you will still receive a 100% refund of the paid amount.
If the cancellation date is more than 2 months away from the date of reservation, third-party providers, such as credit card companies or PayPal, may impose a charge between 2 – 4%.

Company’s Right to Cancel:
Our company reserves the right to cancel your booking at any time due to reasons beyond the control of the supplier, such as strikes, adverse weather conditions, mechanical failures, etc. In such cases, you will be promptly notified via the email address used during the reservation, and your payment will be refunded in full (100%).

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